Thank you for your interest in Clothing Arts and our products!
If you would like to get in touch with us, your options are:
phone: 646-422-9222 (M/F 10 a.m. - 6 p.m. EST)
Frequently Asked Questions
DO YOU HAVE A RETURN/ EXCHANGE POLICY?
Yes! We offer a 100% satisfaction guarantee:
If you are not completely happy with our fit, feel, or function, we will exchange or refund the cost of the product (less flat rate shipping). As long as the item is received within 90 days from shipping and your item(s) have their tags attached and are in their original unworn condition, your request will be processed as promptly as possible. If an item is received back in poor quality (i.e. tags removed, excessive wrinkling, excessive lint/ hair) a restocking fee may be applied with your request.
The pants/shirts are fairly true to size and very high quality, so returns are unlikely. However, if a return is needed, please first email firstname.lastname@example.org and then ship them back to us in a new package from the US Postal Service. Include a note with your name, order #, and exchange/refund request.
Your request will be processed in approximately 7-10 business days once we receive your return. If you have a travel deadline, please contact us for advance options.
Your Returns can be shipped to:
Clothing Arts, Ltd.
3611 14th Avenue, Ste 403
Brooklyn, NY 11218
DO YOU OFFER EXPRESS SHIPPING? HOW LONG WILL IT TAKE TO GET MY ORDER?
Express/Overnight shipping is available for receipt Monday through Friday for an additional Flat-rate shipping charge:
$40 Express within North America and Domestic orders
$50 Express to Canada
$75 Express for all other International
Express requests should be placed by 2 pm EST for next business day delivery. Please contact us at 1-646-422-9222 for more information on how to select this option or for Express Saturday or Express 2-day delivery.
Generally, we ship orders within 24 hrs. of purchase with 1-3 business day delivery*, as long as the requested item is in stock. Inseam 30" pants may take 1-2 additional business days to ship.
Our standard domestic shipping is USPS Priority Mail* which takes, on average, 1-3 business days**.
Standard International orders are shipped via DHL. Canadian deliveries arrive in approx. 5-10 business days. For all other International deliveries, packages arrive in 10- 21 business days, on average. In the case of shipments outside of the US - duty/taxes/ tariffs, if applicable, will be the responsibility of the receiver and are not covered by the shipping cost.***
*Orders totaling over $200 USD require a signature confirmation upon delivery. If the customer requests shipment without signature confirmation, Clothing Arts is not responsible for lost or stolen packages.
**No orders will ship on Saturdays or Sundays. Delivery times are estimated and are not guaranteed.
***Orders that are refused by the recipient are not subject to a refund on shipping costs.
WHAT IS A PRE-ORDER ITEM SHIP DATE STATUS?
We do our best to keep a full inventory of our items in stock. During certain times of the year (Father's Day/ End of Year Holidays), we can be out of stock of some items. Estimated ship dates are listed on the website under the item's color selection, once the preferred color and size is selected. Pre-order dates are also listed next to your item in your shopping cart and in your emailed order summary confirmation.
Your order is logged into our system and filled on a first in, first out basis. The pants/shirts are then fast tracked at production and expressed shipped over to our warehouse as quickly as possible. We work to ensure the highest quality of all products and this can cause shipping dates to be adjusted. Our service team will keep you updated via email on the status of your pre-order date, as it can change due to our production cycle. Please contact us at any time for an update on your order via phone (646-422-922) or email at email@example.com.
IF MY ITEM(S) ARE ON PRE-ORDER, WHEN WILL I BE CHARGED?
Payment on all orders is processed at the time the order is placed and logged into our system.
WHERE ARE YOUR PRODUCTS MADE?
P^cubed Pants & Shirts are made in India. Cloth Heart Collection Shirts are made in Turkey. Our Cubed Jackets are produced in China.
DO YOU MAKE PETITE OR PLUS SIZE PANT SIZES?
Currently our smallest size is 30" waist & we produce up to 42" waist in most styles. We appreciate your interest in our products and will offer smaller/larger sizes as soon as possible.
CAN P^cubed BE WORN THROUGH AIRPORT SECURITY WITHOUT SIGNALLING THAT I MUST BE SEARCHED?
Our pants will pass through most airport TSA Scanners. Older style metal detectors will allow you to walk right through. However, the new rotating x-ray type detectors are designed to detect areas of increased volume.
Our designs feature multiple layers of fabric which can show up on newer machines. TSA will quickly discover your amazing choice in travel wear and have been known to comment on how incredible the pants are as you pass through!
ARE YOUR PANTS MACHINE WASHABLE & DO THEY SHRINK?
Yes, all our pants are easy care and can be wash/dried by machine or washed by hand and hung dry while on the road. Each style is different and we suggest you first look at the wash care instruction for each pair of pants/shirts prior to laundering. We suggest cold water wash and tumble dry low. The garment will be nearly dry after coming out of the wash cycle and we suggest hang drying where possible. Always avoid hot ironing.
As for shrinkage, if the garment is laundered in warm/hot water and it suggests cold water, it can shrink. So please follow the care instructions to maintain proper sizing. If you are unsure, feel free to contacts us.
This privacy notice discloses the privacy practices for ClothingArts.com.
We will not redistribute any information collected in the process of ordering from our website. All data collected: name, email, address, etc. are needed for order processing and will be kept secure. All orders placed online are a 100% secure off-site transaction. Orders placed over the phone will require cc#'s and those will be used to process your order and be kept confidential.